Return & Refund Policy

Aventra

At Aventra, customer satisfaction is our top priority. We always aim to provide high-quality products and the best shopping experience for our customers across Pakistan.

Return Policy

We accept returns within 7 days of delivery if:

• The product is received damaged or defective.

• The wrong product has been delivered.

• The product received is different from the order placed.

To request a return, customers must contact us within 7 days after receiving the order and provide:

• Order number

• Product pictures/videos

• Reason for return

Our team will review the request and guide you through the return process.

Return Conditions

To be eligible for a return:

• Product must be unused and in its original condition.

• Product must include original packaging and accessories.

• Proof of purchase/order details must be provided.

Non-Returnable Items

Returns are not accepted for:

• Products damaged due to customer misuse.

• Used or opened products.

• Products without original packaging.

• Items purchased during special clearance sales (unless defective).

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed through the available payment method.

• For Cash on Delivery orders, refunds will be issued through bank transfer, Easypaisa, or JazzCash.

• Refund processing time may vary depending on the payment method.

Exchange Policy

If you receive a damaged, defective, or incorrect product, Aventra will provide an exchange after verification.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Contact Us

For return, refund, or exchange requests, please contact us:

Store Name: Aventra
WhatsApp: [03047640135]

Thank you for shopping with Aventra.